• Money-Back Window: we offer a 7 to 30-day “no questions asked” money-back period for online and in-store purchases.
• Quality Inspection: Refunds are typically conditional upon the item passing a Quality Assurance (QA) check to ensure it hasn’t been worn, resized by an outside party, or damaged.
• Documentation: A full refund usually requires the original sales invoice and any authenticity certificates. Misplacing these certificates can result in heavy deductions for re-certification.
• Deductions: Standard refunds often exclude non-recoverable costs such as making charges, taxes (GST).
• Customized Jewelry: Personalized or engraved items are almost universally non-refundable because they cannot be easily resold.